We pride ourselves in providing quality products and exceptional service to our Canadian customers. We want to make sure that you receive your order as quickly and efficiently as possible, which is why we only ship within Canada.
Please keep in mind that our shipping rates are based on the weight and size of the box(es) being shipped. We believe in transparency and want to make it easy for you to understand the shipping costs associated with your order. You can find the weight of each item on its detail page, and we round up to the nearest pound to ensure accuracy.
We work with trusted shipping companies to ensure your package arrives safely and on time. If you have any questions about shipping rates or need assistance with your order, please don't hesitate to contact our friendly customer service team. We are always here to help and want to make your shopping experience with us as enjoyable as possible.
Some items may not be available for shipping due to their size, weight, or oversized packaging, such as shower doors and range hoods over 42 inches.
But don't worry - we offer convenient local pickup for all products. Simply select the local pickup option during checkout, and we'll notify you when your order is ready for pickup at our designated location.
Our goal is to make your shopping experience as seamless and stress-free as possible. If you have any questions about local pickup or need assistance with your order, please don't hesitate to contact our customer service team. We are always here to help and are committed to providing the best possible service to our valued customers.
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Please note that some items cannot be shipped to Northern areas in Canada.
When you place an order, we will estimate shipping for you based on the availability of your items and the shipping options you choose.
Please also note that the shipping rates for many items we sell are weight-based and some items might not be available yet for shipping due to large, heavy or oversized packaging (Exemple : Shower door, Range Hood over 42 in., etc.)
The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
We do offer local pickup for all of our items.
If you are not satisfied with your purchase, Stalace offers a 30 days return policy from the date you receive the merchandise. Stalace will accept returns and provide a return label as long as the merchandise was not installed and placed in it's original packaging.
Returns are subject to a 25% restocking fee per item plus all freight costs related to returning the merchandise to our warehouse(s). Once the return has been authorized, Stalace requires that the merchandise be received within 45 days of the original authorization.
Refund will be process after merchandise as been received and inspected.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.